The Atlantic Difference

Our Exclusive “Seal of Satisfaction”

To Download Or Print The Seal Of
Satisfaction
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This seal is your company’s insurance policy guaranteeing 100% customer satisfaction.

Office Dealer Magazine's “Elite Dealer of the Year”
Consistent year after year winner.

Talk to the Top
Atlantic’s President, Larry Weiss, is accessible to all customers at (212) 507-9411.

Atlantic. A Technology Company
Atlantic provides Managed IT Services, Information Technology (IT) Support, Electronic Document & Records Management Solutions, Managed Print Services, Digital Copiers (B/W & Color), and high speed Network Printers and Fax Solutions (both hardware and software).

Go Green with Atlantic
Save money and the environment with our proven approach to discretionary print.

Guaranteed Response Time
Call for support and have a Technician on site within four (4) business hours.

Guaranteed Loaner Program
Upon request, a loaner of the same or equivalent system will be made available after the 2nd visit within thirty (30) days for the same problem. This insures 100% up time while your system is being repaired.

Guaranteed Replacement Program
If the equipment does not perform to the quality and support originally leased or purchased for, Atlantic will replace it with the same or equivalent model for the lease term or for three (3) years from the purchase date.

Extended Support Dispatch Hours
Speak live to our dispatchers Monday - Friday from 7:00am – 6:00pm or place a request online 24 hours a day. Atlantic also offers 24 hour/ 7day a week support by request.

The Atlantic Report Card
Atlantic sends out a Customer Satisfaction Survey to each of its customers as a follow-up to the support call to insure total customer satisfaction. Atlantic is presently averaging 3.65 out of 4.0 for 2010 on this survey.

Atlantic is averaging 97.8% uptime for over 15,000 customers.

Automated Dispatch System
Our Support Department is backed up with an Automated Dispatch System (ADS), which enables our Support Technicians to receive and respond to support, calls via the telephone. This allows our Dispatch Department to respond to your needs in a timely manner. You will have the option to leave your support request on voicemail and a dispatcher will call you back with a confirmation number within one (1) hour or you may speak directly to a dispatcher and receive your confirmation number immediately during regular business hours.

Power Protection Guarantee
Promising that if your electronic equipment is damaged due to a severe power surge or lightening hit, ESP warranties the repair or replacement of your equipment at no cost to you. This offers you a superior level of protection vs. your present warranty or Support Contract.

Operative Productivity & Training Excellence - On All Products
We make sure your staff is well trained to optimize your Atlantic solution.