The Atlantic Difference
Our Exclusive “Seal of Satisfaction”

This seal is your company’s Insurance policy, guaranteeing 100% customer satisfaction

Office Dealer Magazines “Elite Dealer of the Year 2007”
Atlantic has been selected by Office Dealer magazine as an elite dealer. 

Talk to the top
Atlantic’s President, Larry Weiss, is accessible to all customers at (212) 507-9411.

Atlantic, A Technology Company
Atlantic provides the following: Information Technology (IT) Support, Electronic Document Management Solutions, Digital Copiers (B/W & Color), High speed Network Printers and Fax Solutions (both hardware and software).

Guaranteed Response Time
Call for support and have a Technician on site within four (4) business hours

Guaranteed Loaner Program
Upon request a loaner of the same or equivalent system will be made available after the 2nd visit within thirty (30) days for the same problem.  This insures 100% up time while your system is being repaired.

Guaranteed Replacement Program
If the equipment does not perform to the quality and support originally leased or purchased for Atlantic will replace it with the same or equivalent model for the lease term or for three (3) years from the purchase date.

Extended Support Dispatch Hours
Monday - Friday from 7:00am – 6:00pm. A Dispatcher answers the telephone during these hours.  Atlantic offers 24 hour/ 7day a week support by request.
 
The Atlantic Report Card
Atlantic sends out a Customer Satisfaction Survey to each of its customers as a follow up to the support call to insure total customer satisfaction.  Atlantic is presently averaging 3.65 of our 4.0 for 2006 on this survey.

Atlantic is averaging 97.8% uptime for over 15,000 customers

Automated Dispatch System
Our Support Department is backed up with an Automated Dispatch System (ADS), which enables our Support Technicians to receive and respond to support calls via the telephone.  This allows our Dispatch Department to respond to your needs in a timely manner.  You will have the option to leave your support request on voicemail with a dispatcher calling you back with a confirmation number within one (1) hour or you may speak directly to a dispatcher and receive your confirmation number immediately during regular business hours.

Power Protection Guarantee 
Promising that if your electronic equipment is damaged due to a severe power surge or lightening hit, ESP warranties the repair or replacement of your equipment at no cost to you. A level of protection superior to your present warranty or Support Contract.

Operative Productivity & Training Excellence- On All Products